CONTACT US

Get In Touch

Westend Laser Clinic is always happy to answer any questions you may have. Contact us for more information or if you would like to make a booking.

Please don't hesitate to contact us using either the form opposite or directly by using the information below. Please note that Westend Laser Clinic is by appointment only.

Address: 2 Queens Gardens, Aberdeen, AB15 4YD

Opening Hours

Monday : 9:30am - 12:00pm
Tuesday & Thursday : 9:30am - 5:00pm
Wednesday : 9:30am - 3:00pm
Friday : 9:00am - 5:00pm
Saturday : 10:00am - 2:00pm
Sunday : Closed

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If You Have Any Queries Kindly Fill The Form Below And Send It To Us!

Cancellation Policy

 

We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time to support other patients.

Cancellation policy

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Please let us know as quickly as possible if you are running late

You can cancel or reschedule at any time up to 24 hours before your appointment

100% cancellation charge is applied to missed appointments or late cancellations

Cancellation and No-Show charges are charged to your card on file or invoiced if we don't have a card for you. 

Regretfully, appointments may not be completed if you do not arrive on time

If you know that you are going to be unable to attend an appointment that you have booked, we would appreciate you giving us as much notice as possible. We’re pleased to cancel and re-schedule any appointments at any time, without any penalty or administration fees, up to 24 hours before your assessment.

We understand that on occasion a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment without causing issues for our clinic operations or other patients, we will try to do so. However, because it is often challenging to re-book an appointment slot within less than 24 hours, we do have a 24-hour cancellation policy.

In the event that you give us less than 24 hours notice of cancellation or re-scheduling, or if you do not attend at the time of your appointment, this does incur a 100% cancellation levy, as we’ll generally unable to re-use the time to support other patients.

Payments will automatically be charged to your card on file. If we do not have a card on file for you, the cancellation or no-show charge will be invoiced to your email.

In some cases, we do ask for payment in advance for appointments, and this is non-refundable in the event of short-notice cancellation or rescheduling, or non-attendance. If you are aware you may be late for your appointment, please contact the clinic on 01224 629711 at the earliest opportunity and every effort will be made to accommodate you.

We’ll always do all we can to help, although regretfully we cannot guarantee to be able to complete your appointment if you do not arrive on time.

If you arrive late for your appointment or treatment, we may still be able to complete part of it, although this is at the discretion of your practitioner.

 

REFUND POLICY - BLOCK BOOKINGS

 

At Westend Laser Clinic, we are committed to providing services of the highest quality. We believe in the satisfaction of our customers, and we stand behind our offerings. We understand that things can change from time to time but we hope you understand that we are a small business and any request for a block booking refund can have a significant impact of both the business and myself. With that, I have had to implement a new refund policy.

Unless requested within 30 days of receipt of payment, a block booking refund will only be issued in the form of a gift voucher to be used at a later date.

To request a refund, you can contact us at westendlaserclinic@gmail.com , specifying the reason for the refund. 

We will guide you through the refund process and provide further instructions. 

Once the refund has been confirmed, this will be issued via a bank transfer.

Thank you

Contact Us

 

If you have any questions about either the Cancellation Policy or the Refund Policy, please contact us:

By email: westendlaserclinic@gmail.com

By phone: 01224 629711